Frequently Asked Questions
Everything you need to know about your stay at Can Bordoy Grand House & Garden
Does the hotel have a spa and wellness facilities?
Yes, Can Bordoy features an exclusive Boutique Spa located in our 12th-century foundations, housing Spain's only Dornbracht hydrotherapy experience. We offer massages, facials, and wellness rituals using organic SCENS and Omorovicza products. The hotel also includes a heated garden pool, rooftop pool with panoramic views, and complimentary access to yoga classes at our partner studio Sadhana Works for all guests.
Is WiFi available and complimentary?
Yes, complimentary high-speed WiFi is available throughout the entire hotel, including all suites, common areas, garden, rooftop, and spa.
What is the cancellation policy?
Cancellation policies vary depending on your rate and booking dates. Generally, flexible rates allow cancellation up to 24-48 hours before arrival, while non-refundable rates offer discounted prices but cannot be cancelled. Please refer to your booking confirmation for specific terms or contact our reservations team for assistance.
Can you arrange activities and excursions in Mallorca?
Absolutely! Our expert concierge team can arrange personalized experiences including private island tours, traditional llaüt boat excursions, wine tastings at local wineries, culinary workshops, yacht charters, hiking in the Tramuntana mountains, and exclusive access to Palma's cultural attractions. We're here to curate your perfect Mallorca experience.
Is the hotel suitable for families with children?
Yes, families are warmly welcomed at Can Bordoy. We can provide baby cribs and extra beds in certain suites (additional charges apply), and our team is happy to arrange family-friendly activities and restaurant recommendations. Please note that our spa and rooftop may have age restrictions for safety reasons.
Does Can Bordoy host events, weddings, or private celebrations?
Yes, our stunning garden, rooftop terrace, and elegant interiors provide exceptional settings for intimate weddings, private dinners, anniversaries, and special celebrations. Please contact our events team to discuss your vision and receive a personalized proposal.
What is the best time of year to visit Palma and Can Bordoy?
Palma enjoys mild Mediterranean weather year-round. Spring (April-June) and autumn (September-October) offer perfect temperatures, fewer crowds, and vibrant local life. Summer (July-August) is ideal for beach lovers, while winter (November-March) provides peaceful exploration and cultural experiences with pleasant temperatures.
